Employee Feedback Programs
Engaged employees deliver better customer experiences. It's that simple. Our employee feedback programs measure the internal culture, processes, and leadership behaviors that directly drive the CX your customers receive.
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Your Customer Experience Is Only as Strong as Your Employee Experience
Research consistently shows that companies with highly engaged employees outperform competitors on customer satisfaction by a significant margin. The problem is most organizations measure customer feedback without ever measuring what drives it on the inside.
TDG closes that gap. We help you see the connection between how employees feel, how they perform, and how customers experience your brand — then give you the data to improve all three.
Feedback That Strengthens the Whole Organization
Our employee feedback programs give you a clear, honest picture of what's working and what isn't — across every level of your organization.
Honest Employee Voice
Confidential surveys that give employees a safe way to share what's really going on — so leadership gets accurate data, not filtered feedback.
Real-Time Visibility
Dashboards that surface engagement trends and alerts as they develop — not after turnover has already spiked or team morale has quietly deteriorated.
Manager Effectiveness Scores
Know which managers are building high-performing teams and which ones need coaching — before performance issues cascade into CX problems.
New Hire Onboarding Insight
Capture feedback from employees at the 30, 60, and 90-day mark — identifying where your onboarding process sets people up to succeed or creates early disengagement.
Culture & Alignment Assessment
Understand whether your stated values actually match your lived culture — and where gaps exist between leadership intent and day-to-day employee reality.
Actionable Improvement Plans
We don't just deliver a report and leave. We work with your leaders to build specific, prioritized action plans based on what the data shows.
Feedback Programs for Every Stage of the Employee Journey
We design programs around your organization's structure and the moments that matter most to your employees.
Employee Engagement Survey
Your foundation. Measures how connected, motivated, and committed employees are to their work and to the organization — across departments, locations, and tenure levels.
- Benchmark scores against industry peers
- Department- and location-level breakdowns
- Trend tracking over time
New Hire Onboarding Feedback
The first 90 days are critical. We capture structured feedback at the 30, 60, and 90-day mark to identify where your onboarding process sets people up to succeed — or fail.
- Early warning signals before turnover happens
- Process gaps in training and integration
- Manager-specific onboarding effectiveness
Manager Effectiveness Measurement
Research is clear: employees don't leave companies, they leave managers. Our manager effectiveness programs give you an honest picture of which leaders are building great teams.
- Upward feedback from direct reports
- Coaching opportunity identification
- Leadership development prioritization
Culture & Values Alignment
Is the culture you're building the one employees are actually experiencing? This program closes the gap between what leadership intends and what employees live day-to-day.
- Values alignment scoring
- Culture gap analysis
- Communication and trust measurement
Fix the Inside First
Most CX programs focus entirely on the customer — but the fastest path to better customer experience often runs straight through your employees. When your people feel heard, supported, and aligned with the mission, it shows up in every customer interaction.
Our employee feedback programs don't exist in a vacuum. They're designed to work alongside your customer feedback programs — giving you a complete picture of the experience you're delivering and the experience driving it from within.
See our Customer Feedback Programs →Companies with engaged employees outperform competitors on customer satisfaction by a significant margin. We help you close that gap — from the inside out. Frequently Asked Questions About Employee Feedback Programs
What does an employee feedback program measure?
TDG's employee feedback programs measure engagement levels, manager effectiveness, onboarding quality, and the internal culture factors that directly influence how employees perform with customers. Programs capture feedback at multiple points in the employee lifecycle, including 30-, 60-, and 90-day onboarding surveys, ongoing pulse checks, and exit interviews.
How is employee feedback connected to customer experience?
Research consistently shows that organizations with highly engaged employees outperform competitors on customer satisfaction. When employees feel supported, well-managed, and clear on expectations, they deliver better customer interactions. TDG's employee feedback programs help leaders see the connection between how employees feel and what customers experience, and give them the data to improve both.
How does TDG ensure confidentiality in employee surveys?
TDG uses confidential survey methods that allow employees to share honest feedback without fear of identification or retaliation. Results are reported in aggregate, and individual responses are never shared with employer leadership. This confidentiality is what enables employees to provide accurate data rather than filtered feedback.
What is a manager effectiveness score?
A manager effectiveness score measures how employees perceive their direct manager's leadership behaviors, communication clarity, coaching quality, and ability to create a productive team environment. These scores help senior leaders identify which managers are building high-performing teams and which ones need development before management issues cascade into CX problems.
How often are employee surveys conducted?
Survey frequency depends on the program design. TDG offers annual engagement surveys, quarterly pulse checks, onboarding surveys at the 30-, 60-, and 90-day marks, and exit interviews. The combination is designed around your organization's size, turnover patterns, and specific business questions.
How long does it take to set up an employee feedback program with TDG?
Most TDG employee feedback programs are designed and launched within four to eight weeks of the initial consultation. The setup process includes survey design, communication planning, and system configuration, followed by a program launch and ongoing monthly or quarterly reporting cycles.
Ready to Understand What's Driving Your CX From the Inside?
Book a free consultation. We'll discuss your current employee feedback approach and show you how our programs help B2B industrial companies build the engaged teams that deliver great customer experiences.
Looking for employee lifecycle listening — onboarding surveys, exit interviews, and retention intelligence? Learn about EX Connect →