CX Conference 2026:
Amplifying the Customer's Voice
Two days of practical sessions, expert keynotes, and peer roundtables — designed for customer experience leaders in B2B industrial companies who are serious about turning feedback into results.
Register NowTwo Days Built to Inform, Connect, and Inspire
The TDG CX Conference brings together customer experience practitioners, operations leaders, and executives from B2B industrial companies across North America. This isn't a vendor showcase — it's a working conference where you leave with ideas and tools you can actually use.
Every session is built around the real challenges facing B2B CX leaders: getting leadership buy-in, closing the loop with customers, turning data into action, and building a culture that sustains great experiences over time.
Expert Keynotes
Industry leaders and CX practitioners sharing what's working — and what isn't.
Peer Roundtables
Small-group discussions where you learn as much from the room as from the stage.
Case Studies
Real stories from companies that have used CX programs to drive measurable business outcomes.
Meet This Year's Speakers
Caley Edgerly
President & CEO, Sonny Merryman
A proven leader in the commercial truck and transportation industry, Caley brings a front-line perspective on how customer experience drives dealer performance and long-term loyalty in competitive B2B markets.
Dr. Anna Kallschmidt
Founder, The Unwritten Way
An industrial-organizational psychologist and returning TDG conference speaker, Dr. Kallschmidt specializes in the human side of CX — how leadership behavior, workforce engagement, and organizational culture shape the experiences customers actually receive.
Secure Your Spot for October 2026
Space is limited. Register now to join CX leaders from across the B2B industrial sector for two days in Charlotte.
Register for CX Conference 2026See What Last Year Looked Like
In March 2025, CX leaders gathered in Charleston, SC for Design and Deliver the Next Level of CX — a two-day conference featuring Dr. Anna Kallschmidt and Kerri Podewell, VP at International Motors. Watch the recap below.
Questions About the Conference?
Reach out to our team — we're happy to answer questions about the agenda, logistics, or group registration.