Your Best Employees Are Telling You Something.
Are You Listening?
Skilled employees don't leave without warning. The signs are there: in their onboarding experience, their daily frustrations, their unmet expectations. EX Connect helps you hear those signals early, address them directly, and keep the people your organization depends on.
Because when employees have a better experience, they deliver a better customer experience.
Find Problems Before They Become Turnover
In today's competitive labor market, keeping skilled employees is difficult. Technicians, service advisors, managers, and analysts are regularly recruited by competitors. When experienced people leave, they take valuable knowledge, relationships, and expertise with them.
The warning signs are almost always there long before an employee resigns. EX Connect helps you identify those signals earlier by gathering structured feedback at critical points in the employee journey, giving you the opportunity to address problems while the employee is still with you, not during an exit interview when it is too late.
Early Warning Signals
Structured feedback at 7, 45, and 90 days reveals onboarding gaps and retention risks before they become resignation letters.
Independent Voice
Employees share more candidly with a third party. Our trained interviewers surface honest feedback that internal surveys often miss.
Department-Level Insight
Companywide averages hide real problems. EX Connect reveals where turnover risk, communication gaps, or training failures are concentrated.
Action, Not Just Data
Our team works with you to interpret findings, identify patterns, and translate employee feedback into practical improvements your leadership team can act on.
Employee Feedback Throughout the Employment Lifecycle
EX Connect can include a coordinated series of surveys and interviews designed to capture employee experience at the moments that matter most, customized to your organization, departments, locations, and business goals.
New Employee Logistics Survey
Determine whether the employee received the equipment, system access, information, introductions, and basic support needed to begin the job successfully.
Onboarding Experience Survey
Evaluate how effectively the employee has been introduced, trained, supported, and integrated into the organization.
Employee Experience Survey
Assess the employee's overall experience after enough time has passed to understand the role, department, culture, and organization.
Exit Interviews That Reveal Why Employees Really Leave
A resignation letter rarely tells the whole story. EX Connect exit interviews give departing employees an independent channel to share candid feedback. Our trained interviewers conduct each interview to produce more honest responses than internal interviews typically capture.
Not Every Workforce Issue Fits a Standard Survey
EX Connect can also support one-time or recurring employee surveys developed around your organization's specific needs, going beyond the standard lifecycle touchpoints.
Survey topics may include employee engagement, organizational culture, leadership effectiveness, internal communication, manager performance, change management, post-merger transitions, remote or hybrid employee experiences, and employee experience and customer experience alignment.
Every survey can be customized for your organization, departments, locations, employee groups, and business goals.
Multichannel Employee Listening
Different employees respond in different ways. EX Connect can use multiple feedback channels to increase participation:
- Telephone interviews
- Email surveys
- Text-message surveys
- Web links
- QR codes
Using an independent third party gives employees greater confidence that their feedback will be handled professionally, which means more honest and more complete responses.
"Employees began looking forward to taking the surveys because they saw improvements taking place after each one. Morale improved, employees felt heard, and the culture improved."
— B2B Industrial Organization, EX Connect Early Program
EX Connect May Be a Good Fit If Your Organization…
We Are Currently Speaking With Organizations Ready to Start Listening
EX Connect is in active development. Early participants will have the opportunity to speak directly with our team, share their organization's specific challenges, and help shape a customized employee-listening program built around their needs.
Whether you need a complete employee lifecycle program, independent exit interviews, or a one-time workforce survey — we would like to learn more about what your organization is facing.
- New-employee onboarding surveys
- Exit interviews
- Employee engagement or culture survey
- Department or location comparisons
- Employee experience and customer experience alignment
- Complete employee lifecycle program
Schedule an EX Connect Consultation
Tell us about your organization and we will follow up to schedule a conversation with our team.
No commitment required. This is a conversation about your needs, not a sales pitch.
Frequently Asked Questions About EX Connect
What is EX Connect?
EX Connect is a structured employee listening program developed by The Daniel Group that captures honest employee feedback at key points in the employment lifecycle — including new-employee onboarding surveys at days 7, 45, and 90, ongoing engagement surveys, and exit interviews. It is designed for B2B industrial organizations that need to identify retention risks and improve the employee experience before employees leave.
Who is EX Connect designed for?
EX Connect is designed for B2B industrial organizations — including equipment dealers, manufacturing companies, and multi-location service businesses — that are struggling with employee retention, want to improve new-employee onboarding, or need more honest and actionable exit feedback. It works well for organizations with multiple departments, branches, or locations where employee experience may vary significantly across sites.
How is EX Connect different from an internal employee survey?
EX Connect uses an independent third party — The Daniel Group — to conduct interviews and surveys. Employees are more likely to share candid feedback, including concerns about management or workplace culture, when they know responses are handled by an outside organization rather than internal HR. This typically produces more honest and complete responses than internal surveys capture.
What does an EX Connect program include?
EX Connect can include structured onboarding surveys at days 7, 45, and 90 of employment, ongoing employee engagement surveys, exit interviews conducted by trained interviewers, department and location comparisons, and custom surveys built around your organization's specific needs. Programs are customized based on company size, industry, locations, and goals.
Can EX Connect be customized for our organization?
Yes. EX Connect programs are customized for your organization's departments, locations, employee groups, and business goals. Programs can be scoped to a single need — such as exit interviews or new-employee onboarding surveys — or developed as a complete employee lifecycle listening program.
How does EX Connect help with employee retention?
EX Connect captures employee feedback at critical moments in the employment lifecycle, identifying dissatisfaction, unmet expectations, and retention risks before they become resignations. By surfacing these signals early, organizations have the opportunity to address problems while the employee is still with them — rather than learning the real reasons for leaving during an exit interview when it is already too late.
Start Listening Before Your Best Employees Leave
The information you need already exists inside your organization. Your employees are ready to tell you what is working, what is getting in their way, and what would make them more likely to stay.
EX Connect helps you hear them — and turn what they share into action.
Talk With Us About EX Connect