Client Success Stories

Real Results from B2B Industrial Leaders

See how companies like yours have used TDG's customer experience programs to improve retention, strengthen dealer relationships, and drive measurable business outcomes.

35+ Years of B2B CX expertise

1.5M+ Customer surveys captured

6+ Industrial market sectors

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Okuma

Listening to the Customer: Inside Okuma Americas

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HOLT CAT

How HOLT CAT Transformed Customer Experience Over 13 Years

HOLT CAT — the largest Caterpillar dealer in the US — partnered with The Daniel Group to move from perceived as 'expensive and hard to do bu…

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Navistar

Improved daily customer interactions set Navistar apart

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Fred Reichheld on CX: An Exclusive Three-Part Conversation

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What Makes Customers Feel Important?

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Carter

CX is a cornerstone of the culture at Carter Machinery

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The power of conversation

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Thomas Built

Thomas Built Buses uses customer feedback to improve business

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Butler

Customer experience takes a front seat at Butler Ag Equipment

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