Video Series

CX Pulse

Short-form videos designed to equip leaders with practical CX strategies — grounded in real customer feedback, loyalty research, and voice-of-customer insights. Built for leaders who want actionable ideas, not academic theory.

Each episode delivers focused customer experience insights you can apply immediately — from doubling down on feedback in uncertain markets to understanding why reliability, not gimmicks, drives long-term loyalty.

Episode 1

CX = EX + OPX: The Hidden Formula That Changes Everything

Why customer experience is inseparable from employee experience and operational performance — and what that means for how you lead.

Episode 2

Technology Changes: From Football Sidelines to Customer Experience

What the evolution of technology on football sidelines can teach B2B leaders about using data and real-time insight in customer experience.

Episode 3

Why Now Is the Time to Double Down on Customer Feedback

In uncertain markets, organizations that capture more customer voice position themselves to accelerate when conditions improve.

Episode 4

Reliability Wins: The Real Driver of Customer Loyalty in 2026

New research confirms that reliability and consistency — not over-delighting — are the true drivers of long-term customer loyalty.

Episode 5

Why Root Cause Matters More Than Symptoms in Customer Experience

Why structured feedback systems help organizations diagnose real issues instead of wasting time on surface-level fixes.

Move From Feedback to Performance

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