Hear What Your Customers Hear.
Coach what matters.
Every call is a first impression. Send us your recordings, and our CX experts listen, grade each call against your custom criteria, and show you exactly where your team shines and where it can grow. No new phone system or software required.
Talk to Our Team
Custom Scorecard
Grading criteria built around your business
Expert Call Grading
Every call scored by trained CX analysts
Written Feedback
Specific comments on every graded call
Online Dashboard
Scores and trends, anytime access
Monthly Reporting
Scorecards and trends by rep and team
Coaching Priorities
Who needs help and exactly on what
SEND
Share your recorded calls securely.
GRADE
We score each call against your criteria.
GROW
You get scorecards, trends, and coaching priorities.
| Program | What You Get |
|---|---|
| Core Program | |
| Program Setup | Build your criteria and dashboard setup. |
| Call Monitoring & Grading | Call scoring, monthly scorecards, and trend reporting. |
| Optional Add-Ons | |
| AI Simulation Setup | Build your custom AI practice scenarios. |
| AI Interactive Training | Self-paced, interactive practice with instant feedback. |
| Phone Coaching | 30-minute personal coaching sessions. |
What is call monitoring and coaching for equipment dealers?
Call monitoring and coaching is a service where your recorded customer calls are graded by trained CX analysts against a custom scorecard built for your business. You receive written feedback on each call, monthly scorecards and trend reports by rep and team, and coaching priorities that identify who needs help and on what specific skills. No new phone system or software is required.
How does TDG's Call Monitoring & Coaching program work?
The program works in three steps. You send your recorded calls to TDG securely. TDG's CX analysts grade each call against your custom scorecard criteria. You receive scorecards, trend reports, written feedback, and coaching priorities. Programs begin with a setup phase to build your grading criteria and online dashboard.
How much does call monitoring cost?
Pricing is based on call volume and the program options selected. Contact our team to discuss your organization's needs and receive a quote.
What is included in the monthly call monitoring report?
Monthly reports include scorecards by individual rep and by team, trend data showing performance over time, written feedback with specific comments on each graded call, and coaching priorities identifying which employees need focused attention and on which skills.
Can call monitoring be combined with training?
Yes. Optional add-ons include AI Interactive Training, where reps practice conversations using AI-powered scenarios with instant feedback, and Phone Coaching, where TDG specialists provide one-on-one coaching sessions built directly from your team's own graded calls.