Practical CX Insights for B2B Leaders
No fluff, no theory. Everything here is built around the real challenges facing customer experience leaders in B2B industrial companies.
Customer Experience Intelligence Report, 2026
What 36,000+ B2B customer surveys reveal about CX performance across construction, agriculture, material handling, truck & bus, and industrial service — nine quarters of NPS and satisfaction trend data with segment-by-segment driver analysis.
Download the free report →Blog
In-depth articles on B2B customer experience strategy, dealer network CX, feedback program design, and the business case for investing in customer loyalty. Written by TDG practitioners, not content marketers.
Read the blog →Success Stories
See how B2B industrial companies like HOLT CAT, Okuma Americas, and International Motors (formerly Navistar) use TDG's customer experience programs to improve retention, strengthen dealer relationships, and drive measurable outcomes.
Watch client stories →CX Pulse
Short-form videos designed to equip leaders with practical CX strategies — grounded in real customer feedback, loyalty research, and voice-of-customer insights. Built for leaders who want actionable ideas, not academic theory.
Watch the series →Smooth Operators
Stories from the front lines of customer experience. Host Bryan Gregory tells the stories of the employees who make CX look effortless — and what everyone can learn from them. Launching early 2027.
Learn more & get notified →First Fridays
Six sessions in 2026 featuring guest experts on customer experience, employee engagement, and loyalty in B2B industrial companies. The live series has concluded — watch the recordings anytime.
Watch recordings →Feedback Channel Guide
Not sure whether phone, email, text, or web surveys are right for your business? Answer a few questions and get a personalized recommendation based on your customer base and program goals.
Find your channel →Success Strategies
B2B CX insights for industrial leaders: practical takeaways from TDG's programs, research, and the latest thinking on customer experience in industrial markets.
Browse issues →Looking for Something Specific?
Our team is happy to point you to the right resource — or have a conversation about your CX challenges directly.
Talk to Our Team