First Fridays
Practical conversations for B2B leaders focused on customer experience. Every first Friday of the month at 12 noon ET — live via Microsoft Teams.
Register for the Next Session
Free for all B2B leaders. Fill out the form and we'll send you the Teams link before the next session.
- First Friday of every month
- 12 Noon ET · ~45–60 minutes
- Microsoft Teams · Free to attend
Real Strategies. No Jargon.
First Fridays isn't a webinar — it's a working conversation. Each session features a guest leader sharing how they approach customer experience, employee performance, and business outcomes in the real world.
We focus on practical insights you can apply in your own organization — not theoretical frameworks or sales pitches. Just honest conversation between practitioners.
- Live discussion with an expert guest each month
- Q&A with attendees — your questions, answered directly
- No slides, no fluff — just conversation
- Free to attend for all B2B leaders
Who Attends
CX leaders, operations managers, service directors, and executives from B2B industrial companies across North America.
What Gets Discussed
Customer experience strategy, leadership accountability, service operations, employee engagement, and how CX drives revenue retention.
How Long
Each session runs approximately 45–60 minutes, including time for live Q&A with attendees.
Watch Previous First Fridays
Missed a session? Watch past recordings below — new sessions are added each month.
Join Us This Month
Free for all B2B leaders. First Friday of the month, 12 noon ET via Microsoft Teams.