First Fridays
Six sessions in 2026. Practical conversations on customer experience, employee engagement, and what actually drives loyalty in B2B industrial companies. The series has concluded — watch the recordings below.
Smooth Operators — Coming Early 2027
Bryan Gregory is launching a new narrative podcast: Smooth Operators. Each episode tells the story of an employee who makes customer experience look effortless — and what everyone can learn from them.
Watch Previous First Fridays
Six sessions from February through August 2026. Each one features a guest expert on a different dimension of CX in B2B industrial companies.
Looking for What's Next?
Bryan Gregory is launching a new narrative podcast in early 2027. Smooth Operators tells the stories of the employees who make customer experience look effortless — and what everyone can learn from them.